Every therapist completes KYC document checks, certification review and background verification before an admin approves them — only approved therapists can go online and accept jobs.

Yes. Set a male, female or no-preference filter on any booking, and female customers can restrict their whole account to female therapists only — that preference then applies automatically to every future booking.

We currently operate in select cities and are expanding. The app shows live availability for your address when you start a booking.

It is professional, non-sexual wellness and massage therapy — not medical treatment. If you have a medical condition, are pregnant, or are recovering from an injury or surgery, take medical advice first and tell the therapist before the session begins.

Browse services on the website, then tap Book Now — this opens the app, where you choose the service, address and time, see the full price, and confirm.

A one-time Service OTP is issued to you when the therapist arrives. Share it with them to start the session, and it closes automatically when they mark the job complete — so every session is traceable.

Yes, and it costs nothing. Rescheduling is free at any time before the therapist is on the way; cancelling within 2 hours of the slot incurs a fee, so moving the booking is usually the better option.

Free cancellation until 2 hours before your scheduled slot. Cancelling within that window may incur a fee, shown in the app before you confirm. Full details are in our Refund & Cancellation Policy.

You get a full refund and priority rebooking with another therapist — you are never charged for a session that did not happen because we failed to staff it.

Yes. Both customer and therapist have an in-session SOS button that alerts our safety team immediately with the booking and last known location.

No. Calls are connected through a masked Midnight Mitra number, so neither side ever sees the other's real phone number.

Yes. Messages are automatically checked for phone numbers, payment handles or attempts to arrange anything off-platform — a flagged message is held back and reviewed by our team rather than delivered.

Yes. Once a booking is confirmed you can see the therapist's live location on the way to you, right up to arrival.

Where GST applies, a GST-compliant tax invoice is generated automatically for every completed booking and is available to download in the app.

By card, net banking or UPI through our payment gateway; by scanning our UPI QR code and submitting the payment reference; or in cash after the session, in cities where cash is enabled.

Approved refunds go to your Midnight Mitra wallet (instant) or back to your original payment method (usually 5–7 working days). See our Refund & Cancellation Policy for the exact rules.